The key idea
Present conflicting wording or dates to the institution and ask which applies to your intake, instead of automatically choosing the more convenient one.
Put it in context
Give each exchange a clear purpose and enough context. Ordered questions and relevant references help the recipient respond accurately. After discussion, record agreements and open issues, retaining written confirmation of details that later steps depend on.
Practical steps
- Identify the conflict
- State programme and intake
- Request written clarification
A practical example
If a webpage and recent message quote different prices, provide both references and ask which applies to your intake. Do not choose the lower figure without confirming scope and date.
Apply this to your own plan
For each step, note what you already know and what needs confirmation. Choose the first item you can act on and define a clear output: documented information, a completed checklist or a focused question for the right organisation. After acting, review what changed in your plan before moving to the next item.
How do I check that both sides understand?
Restate the decision or task in your own words and invite correction. Identify responsibility, timing or pending information so the agreement does not remain vague.
